First I'll start by saying I've been a regular customer at this location for nearly 15 years. In fact, many on the staff members know me by name and know what I want before I get to the window. Sammi which has remained my favorite because of how nice, courteous and always looking to deliver GREAT service! However, all of that was shattered after my most recent experience. Last night before closing I stopped to get my usual order. When I arrived home I noticed I was not given what I requested by the worker. It was too late call as they were closed when I got home. So today after work I stopped to explain what had happened. The young man asked if I had my receipt and I said I didn't I then asked him to look up my Brewster's rewards number to see my purchase record from last night. He started to look it up, but didn't know how to access it. Since that didn't work I showed him on my phone the banking activity which proved my purchase. That still was not good enough. I then asked for a manager and he said they had just left. He called the manager named Paige and she responded how do we know it was wrong? I'm like are you kidding? Your staff makes the mistake and then you have the audacity to question me... a long time customer as if I'm making this up for 1 scoop of ice cream? Whatever happened to the customer is right? Whatever happened to customer service? Whatever happened to appreciating a loyal customer? This has got to be the ABSOLUTE WORST Manager (PAIGE) I've ever encountered! Well... this ends my relationship with this location! And... I will be contacting corporate about this situation!
Love their ice cream and good customer service. The line was long, but the service was quick. Great customer service. I was happy with the service I received and, as always, the ice cream is very good.
I literally come here way too much, but anyway it’s amazing. They fill the icecream to the top especially in the waffle cones. The staff is so so so friendly and understanding. They also except coupons, so look out for those coupons in the mail ;))
Was told that they would NOT make a chocolate peanut butter banana milkshake. Pure lazy....I have taken my daughter and here for 7 years, ordered that milkshake 3 times a year as a special treat. Told by Sophia that the "shake machine" wouldn't be able to handle the banana. Just disappointing
