Melissa was great! She walked us through every step of our trip to Playa del Carmen from start to finish. She was quick to respond on every question we had leading up to our trip and she gave us such detailed instructions, we never needed to contact her while we on our trip. We will definitely use her again!
My wife and I chose to work with Melissa to assist with planning our honeymoon since it was our first time traveling out of the country. We went to a resort in Cabo, Mexico. Melissa was outstanding to work with from the very first call we had throughout our entire trip. If we ever had any questions, she was quick to respond with all the information we needed. I've never worked with a travel agent before, but I won't be doing any major travel without working with Melissa in the future; she was invaluable! I felt like she definitely went above and beyond for us making sure we didn't have to stress (as if having our wedding the day before we leave for Mexico wasn't stressful enough!). She even caught an error that the resort made with our final payment at the last second and stayed up into the wee hours of the morning on hold with them to make sure our resort didn't drop us last minute. 10/10 experience. You won't regret working with Melissa!!
I always let Melissa Cowls plan my trips. She is so detail oriented that you know that you will have a wonderful time. I refuse to travel with any other agency.
