The team at Empire roofing and restoration is top notch! Everyone we spoke with from the owner Juan to the Sales Director Austin and more were so wonderful to work with. They are respectful, speedy, trustworthy, and reliable! I have recommended and will continue to recommend this team to anyone needing roofing! I honestly can’t believe how quick they were able to tarp ours and many neighbors roofs after the hurricane! So willing to help even with the smallest of repairs! We got lucky with this team for sure! And just like that my roof is like new again! Thank you all for your hard work during this crazy aftermath of Ian! Keep it up, we all appreciate you!!!!
Let me start off by telling you how impressed I was with this company. I was so over whelmed with the damage and all the frustration from hurricane Ian. I had a couple contractors come out to give me an estimate but I just didn't have a comfortable feeling about them. Then I contacted Austin from Empire Roofing because of the things I read on Next Door. I was very impressed with Austin from the day I met him. He is very knowledgeable and he was able to answer all of our questions. Then came the day we got our new roof. The crew was very respectful of our property. They covered all the plants and even removed the small stone statues we had so they wouldn't get broken. When the job was complete they put everything back and cleaned up any nails that fell to the ground. Austin came by several times throughout the day and took drone photos of the progress and sent them to my phone. Oh and another very important thing, Austin dealt with my insurance adjuster the whole time. That was a huge help for me. I want to thank Austin and Empire Roofing for a job well done.
Austin has been great to work with! He's helped us navigate 2 different repairs after trees fell on our house. We were so pleased with him and with Empire when we worked with them in 2020 that we called them again when a tree fell on our roof in January.
Ron and Tony were the best people I could hire for our project. We wanted a bar in our basement. Showed them a photo for inspiration and made it better than I could even imagine. Ron’s amazing eye for detail really made us even more pleased. They were friendly and always updated us on every step of the way! I always recommend Ron to everyone that I can and plan to use him in the future.
Empire Roofing and Restoration responded rapidly with excellent customer service to complete furnace vent repairs on our roof with very short notice and quality completion. The crews were responsive and friendly. Austin was our go-to point of contact, providing excellent customer service and coordination of the inspection and delivery of rapid services with a quality control check after completion. He has been knowledgeable, professional, and communicates rapidly. Lisa provided excellent service on the paperwork and scheduling side. I have been working with over 10 contractors in the past two years to complete work on our home. Empire has been, by far, the most responsive and professional - what a breath of fresh air compared to my other experiences! We will definitely use Empire Roofing and Restoration for future services if we need them. Thank you, Empire, for the great work!
